Mark Williams, CEO of Brokers International and author of Lead, Don’t Manage: 12 Lessons in Creating a Leadership Culture Based on Core Values, joins Patrick, Patsy and Leb for an engaging, in-depth interview about the challenges of leading in a pandemic, operating without a playbook, hearing the voice of the customer, improving diversity & inclusion, making mistakes, and a host of other challenges CEOs face every day.

In This Episode

2:38 Capturing the voice of the customer

13:15 Coming back into the office after a year of virtual business

35:45 Creating work – life balance with your team

43:27 Factoring your core values on a daily basis

50:25 Lessons from Mark’s dad about leadership

Links

Mark’s book: Lead, Don’t Manage: 12 Lessons in Creating a Leadership Culture Based on Core Values

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