Mark Williams, CEO of Brokers International and author of Lead, Don’t Manage: 12 Lessons in Creating a Leadership Culture Based on Core Values, joins Patrick, Patsy and Leb for an engaging, in-depth interview about the challenges of leading in a pandemic, operating without a playbook, hearing the voice of the customer, improving diversity & inclusion, making mistakes, and a host of other challenges CEOs face every day.
In This Episode
2:38 Capturing the voice of the customer
13:15 Coming back into the office after a year of virtual business
35:45 Creating work – life balance with your team
43:27 Factoring your core values on a daily basis
50:25 Lessons from Mark’s dad about leadership
Let’s Get Practical
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